Barnfield Hill Surgery

01392 432761

Appointments

Call 01392 432761 to book an appointment

Please note during January 2022 most of our appointments will be on the day telephone triage appointments. We anticipate that like many other services Omicron will infect a number of our team and this will result in absent GP’s nurses and staff. To ensure we are able to remain open and provide services we will be booking patients on the day according to available team members. Please contact us on the day for an appointment. We have availability all day so you do not have to call at 8.30am to secure an appointment. Your call will be triaged to ascertain whether this could wait for a routine appointment.  Our phone lines are busiest between 8:30 and 10:30am. We have available GP slots for you to be seen if the GP advises this is necessary.

Our GP’s work in four teams and you will be allocated a named GP and put into one of the four GP teams. This means you will usually see your own doctor or one from the GP team. This ensures you have good continuity of care, even when requesting an urgent appointment.

Our reception team are trained to ask questions to ascertain the most appropriate appointment for you. They may suggest a pharmacy referral, physiotherapy appointment or our health and wellbeing team as an example of alternative services available. and we ask that you give them as much information as you can in order for them to allocate you with an appointment that best suits your needs. Our team can book a face to face appointment for you if you provide enough information and it is deemed necessary – an example would be stomach pain or earache, this would not need a triage appointment by telephone so it is important that you share the reason for your call with the reception team. We can often help you quicker when you do.

We are unfortunately unable to accept walk in appointments but offer a number of urgent same day appointments both in the morning and afternoon to accommodate those needing to see or speak to a GP on the day.

Visits

If you are too ill to come to the surgery, please telephone before 10.30 a.m. to request a home visit.

PLEASE make every effort to come to the surgery, where we have more facilities to help you.

EMERGENCIES  – It is important that you call 999 in an emergency – please do not wait for GP advice first

Out of hours – call 111

In the evenings, at weekends and on bank holidays you will need to call “Devon Doctors on Call”   message handling service who will take a message for you.

The doctor on call will then telephone you as soon as it is possible.

NEW Devon CCG is responsible for commissioning this service.