Dear Patient,
We advised recently of the changes we have made to our practice telephones.
At the time we advised this was part of a significant programme of changes to our telephony and IT clinical systems.
In the next few weeks, we will be making the change to our clinical system. This is the IT system we use to hold patient information and patient notes. Through this system we record all of your consultations, arrange prescriptions and hold your medical record. You access this system as a patient through the NHS App or Patient Partner.
In order to provide you with the safest and best clinical system to hold your information we have decided to move to a new system provider. This will enable our GP’s to have a better oversight of your medical record, it makes the flow of patient information between the hospital and practice better and we believe it will improve patient care.
The new system is in use by the majority of practices in Exeter and Plymouth, it is a countrywide solution with a proven track record. You may have had your records held in this system at another practice if you have joined us from elsewhere.
The team here will need to learn the new system and we have spent many weeks working through a transition plan with them. You may notice towards the end of May that we are offering a reduced number of appointments the week commencing 27th May and 3rd June 2024. To compensate the practice will offer additional routine appointments week commencing 10th June 2024.
To support the team here, we are providing staff training for the new system. This will mean the practice will be closed on the afternoon of 7th June 2024 from 12pm. During this time the practice will redirect your calls to Practice Plus Group who will be able to arrange any urgent care needs. For routine matters please wait until the practice re-opens on 8th June 2024.
We hope these changes will enable patients to have better access to the practice and the improvements will ensure that we can continue to provide a seamless service.
Zoe Trevascus – Practice Manager