Barnfield Hill Surgery

01392 432761

18th May 2022 – Practice Update

 18th  May 2022

PRACTICE UPDATE

We welcome Dr Claire Thomas to the team. Dr Thomas will be working to support Blue Team patients in partnership with Dr Neil Smallwood. Dr Thomas is a very experienced GP who has worked previously in Exeter. We are very pleased to have her onboard.

APPOINTMENTS

The practice has returned to a mixture of pre-bookable face to face and telephone appointments. We have found that some patients value telephone access, whilst others prefer a face to face appointment. We are still working on getting the balance right. You can request either a face to face or telephone appointment when you book with the team. These are also available to book online.

Any urgent requests for appointments will still be triaged by the reception team. Our highly skilled reception team are trained to support you in accessing the quickest and most suitable service for your needs and will be able to advise you further if you have an acute, on the day concern that needs assistance. They will ask for a reason for the appointment, this is to enable them to offer a face to face appointment (otherwise you will be offered an initial telephone appointment) or signposted to other services such as pharmacy that may be able to help. As an example your local pharmacists can provide an antibiotic prescription for a simple urinary infection and this would save you time waiting to speak with a GP.

If they are unable to triage your request you will be offered an urgent telephone appointment for the initial assessment. We would hope our patients feel confident enough to be able to speak with our reception team and share the information requested. Our team are trained both by our GP’s and nurses to enable them to follow a set of guidelines which gives them confidence to make decisions around urgent requests. It also enables them to spot concerns on the telephone,  or signs of serious illness that requires immediate attention.

We spend a great deal of time investing in training our team and we are confident in their ability to make safe decisions.

PATIENT CONSULTATION

We are currently running a consultation event on the proposed NHS England changes to GP opening times. You can have your say here. The consultation form is available until 1st June 2022.

ONLINE APPOINTMENTS

Remember you can book an appointment or request a prescription online. If you would like to order your prescription or book appointments online you will need to request from the surgery, our online access forms. You can request these by emailing [email protected]

We will also be launching on 30th May 2022 a patient contact form on our website. You will be able to request prescriptions, fit notes and other administration information as well as consult with a GP online. The form will be available for patients to use from 30th May 2022.

TEXT REMINDERS

These are now being sent from the surgery. Your text reminder allows you to see the date and time of your appointment and should arrive within an hour of you booking an appointment with us.

You will receive a text reminder the day before you are due to come in to see us and it may have information such as, ‘staying hydrated before a blood appointment’ or to ‘keep your telephone line free’ at a particular time for a call.

You can also cancel your appointment using the link on the text message.

COVID VACCINATIONS (SPRING BOOSTERS)

Patients who have not yet received a Spring Booster dose  or who need a first or second dose vaccination

Please use the National Booking Service to request an appointment at Greendale, Exeter or look out for ‘pop up’ events in the local area over the next few weeks. Our team can provide you with up to date advice on where a ‘pop up clinic’ happening in the local area or you can click here.

You can self certify any illness for up to 7 days without a GP fit note. Please see guidance here. 

WHEN YOU DO ATTEND PLEASE CONTINUE TO WEAR A FACE COVERING INSIDE OUR BUILDING. It is important in any clinical setting that we protect our most vulnerable patients by asking patients to wear a face covering. Our team will continue to wear masks to protect you.

OUR STAFF WILL REQUEST YOU  WEAR A MASK WHEN IN THE BUILDING.

YOU CAN READ THE NATIONAL GUIDANCE HERE.

 

 

Please do not attend the practice if you have any of the following symptoms High fever (above 37.8 degrees), persistent cough and or shortness of breath.   CLICK HERE FOR FURTHER ADVICE  You may also experience a loss of smell or taste, a very sore throat, fatigue and stomach issues including vomiting and diorreah. All of these symptoms could be a sign of Covid 19 infection.

CLICK HERE FOR A SELF ISOLATION SICK NOTE OR FIT SLIP IF YOU ARE SELF ISOLATING DUE TO SUSPECTED CORONA VIRUS. IF YOU A NEED TO REQUEST A CORONA VIRUS TEST PLEASE CLICK HERE

FURTHER ADVICE ON:

DATA OPT OUT INFORMATION AND PRIVACY NOTICE

You may have recently read in the press about data opt outs in relation to your GP record and your hospital records in secondary care. If you do require an opt out form or more information about how the practice and NHS England use your data please click here.